Pissed Consumer - Symantec, lousy service/defective product

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Symantec, lousy service/defective product

Feb 8, 2008

Symantec complaint by Big Al

After suffering several problems including sending and receiving emails, my Norton Anti Virus software kept opening a warning box stating 'A problem has occurred and Symantec needs to close' The Norton symbol would vanish from my taskbar, leaving me without protection until I restarted my computer. After a few more days of this a new warning stated that I needed to uninstall and reinstall my virus protection.

To make a long story short, my software would not reinstall so I contacted Symantec via their web site and described my problem. I received a reply from a tech with a long list of downloads from their site to remedy my problem. After 22 hours of downloads (I had to do this twice do to a corrupt first download) my virus protection refused to open saying I had the wrong product codes. Before uninstalling their product I contacted their site to obtain the correct codes from my original purchase which is kept by Symantec when I registered the software.

I emailed the tech I had been in contact with and described my new problem and got no response. Several days later I resent my request for help and was ignored again.

After my first email to Symantec I received a message from the vice president of Symantec consumer support (Lenny Alugas) asking me to respond to a customer service survey about my experience. I clicked on the URL and received a message that this service is no longer available!

I then sent a complete thread of my correspondence with Symantec to the vice president. Eleven days have passed without a response.

I have now reported Symantec to the Better Business Bureau.

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Comments (4)

1. Written by Glen, on 14-08-2008 23:15

I WILL NEVER PRUCHASE ANOTHER PRODUCT FROM SYMANTEC. I purchased Norton 360, paid with a USPS money order (i.e., cash) and after many painful hours with the "service agents" in India, I still can't get a refund. I have filed a complaint with the BBB. Next step will be to contact the Attorney General office in CA.

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2. Written by Never buy Norton again!!!, on 21-07-2008 06:24

I also got many problems, contacted Norton support and received survey request from "Lenny Alugas, Vice President Consumer Support, Symantec Corporation." Naturally I complained my too many bad experiences with Norton 360, that lacks any support survice while keep RED alert just because I refuse to buy extra back up online strage. Guess what, no improvement. On top, Symantec cannot find particular virus when other vendors had found them and released solutions many weeks before!! Give me my money back!

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3. Written by Ronnie, on 12-06-2008 21:10

I, also am very unhappy with Norton

Anti-Virus this yea.r. In the past the

product worked fine; but has been a nightmare this year. I plan to purchase

software from another company later

this year.

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4. Written by Marcos, on 12-06-2008 20:53

It´s true! Here, SP - Brazil

Same trouble.

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